Tel: +65 6569 5006

Customer Service and Term of Use

  • Registration

    Registration provides a unique identification for each shopper, and helps us trace all orders in cases where there are queries or problems.

    Registration is simple and done only by individual shopper. The shopper must provide a unique email and his/her default password will be their contact number. The email and password will be required for login to tomoyajp.sg.

    New customer when 1st login will be prompt to change their password and is he/she responsibility to ensure that the email address (login ID) and password for the site are kept strictly confidential to prevent unauthorized use or shared with anyone. Shopper will be responsible for any purchases and activities that are submitted under this Password.

    Customers must be over 18 years of age, and to ensure all details (customer’s legal name, address as according to NRIC No. / Passport NO. or such other documents of identity, contact number and email address) provided during registration or any other time are correct and complete. This is to ensure an accurate and timely processing of order received. Tomoyajp.com.sg reserves the right to refuse, suspend or terminate registration of individual and sales immediately at our discretion.

    Upon registration, the customer shall agree to the terms and conditions set by the site.

  • Operations

    Delivery service are available in Singapore mainland only.

    Operating hours: 8am – 5pm (Monday to Friday)

    No delivery services shall be available on Sundays & Public Holidays.

    Depending on when your orders are received by us, delivery slots are subject to availability.

    Orders received on Sundays and Public Holidays will be delivered on the second working day after 11am.

  • Delivery Policies

    While Tomo-Ya Japanese Food Trading Pte Ltd hope to strive towards customer's satisfactions and deliver products of acceptable quality within the time windows selected by the Customer, we shall not be liable for any delays or exceeded timings and/or delays that has been due to bad weather / traffic conditions or any other unforeseen circumstances causes beyond the control of Tomo-Ya Japanese Food Trading Pte Ltd.

    No changes to orders, once the delivery has commenced.

    Customers are to ensure that he/she or their representatives are available on the premise to receive their purchases upon the delivery time.

    Should there be any unforeseen circumstances which the customer cannot be present to receive the goods in the requested window, an additional delivery charge of $15.00 will be imposed for another delivery to be made. If the customer does not want the order anymore, there would be an order cancellation fee of $25.00.

    Upon delivery, customers are advised to kindly check the items thoroughly (product description / quantities / expiry dates / condition of goods), before acknowledging the delivery. Should there be any discrepancies, please inform the delivery personnel immediately.

    Any discrepancy under the following circumstances, the guidelines are as follows:
    (1) If a product was found to be damaged/unfit for consumption, Tomoyajp can refund the value of the product or replace the product and collect back the said product,
    (2) If a wrong/extra product was delivered, Tomoyajp shall replace and/or collect back the said product.
    (3) If a product has been paid for and was not delivered, Tomoyajp can replace the item or otherwise refund the value of the item back to the customer.

    Tomo-Ya Japanese Food Trading Pte Ltd will not be held responsible for any discrepancies after the delivery is acknowledged and accepted.

    Customers are to note that goods sold and delivered are non-refundable and non-exchangeable.

  • Disclaimer - Representation of the product items

    All images and photograph featured on the Tomo-Ya Japanese Food Trading Pte Ltd website are representation of the actual products only and variations may occur from time to time.

    Whilst every care is taken to ensure that product representation and information are as accurate as possible, Tomoyajp is not liable should there be any variation to the actual physical products shown on the website.

    In case of disputes, product description listed on the product packaging shall take precedence over the images displayed on the website.

    Any elements of text, graphics, photos, designs, trademarks, logos, concepts, branding or other artwork furnished shall be at all times be the property of Tomoyajp and cannot be reproduced or published in whole or part without the prior written permission from Tomo-Ya Japanese Food Trading Pte Ltd.

  • Disclaimer - Price of the product items

    Tomo-Ya Japanese Food Trading Pte Ltd reserves all rights to change the price of product(s) and any content of the website without any prior notice.

    The prices shown on the website are subjected for home delivery only.

  • Mode of Payment

    Cash on deliver payment is only accepted for Tomo-Ya Japanese Food Trading Pte Ltd only currently.